配送ポリシー
As soon as you place an order with MR AND MRS DESIGNER you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery. Not all of our products are available for immediate delivery and may be subject to the lead times as indicated on the product page or checkout.
DELIVERY & LEAD TIMES
Within Australia
Depending on your location, Australian deliveries will be within five (5) to ten (10) business days for items in stock. Delivery to remote Australian areas may take longer but our aim is to deliver your order as quickly as possible.
Products with a lead time will take longer and your order will be dispatched either separately or altogether. Please note our lead times are indicative only.
International
MR AND MRS DESIGNER does ship internationally. Shipping options and rates to your international destinations are also available at the checkout. As international shipping times vary between services and destinations, please contact us so that we may provide you with more information.
Some international orders are subject to local import tax which will be billed to you upon arrival in your country.
Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout. Please note for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly.
Please note that a signature will be required upon delivery at the nominated address. Delivery will usually occur between 9:00 am and 5:00 pm Monday - Friday and we are unable provide an exact time or call prior to delivery.
If an exact time or call is required prior to delivery, we recommend making a note at checkout.
YOUR SHIPPING ADDRESS
Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
INSURANCE
MR AND MRS DESIGNER will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by MR AND MRS DESIGNER and transfer of responsibility in the same way.